We will accept returns of brand new, unopened/unwashed regular priced products within 30 days of purchase. All returns must be in original packaging and with all tags attached (is applicable). ALL returns are subject to a 15% restocking fee. Customers are responsible for the cost of returning products. If items returned cause your total to drop below the free shipping threshold, the original shipping charges will be deducted from your refund. We recommend that all items shipped back to us be shipped with tracking and insurance. Upon receipt and inspection of products for the above criteria, a refund will be issued in the same manner as purchased for the price paid, minus any shipping costs we incurred and the restocking fee.
Any "freebies" that came with an order that is being returned must also be returned, or the full cost of the "freebie" will be deducted from the credit issued.
Cloth diapers, diaper accessories (inserts, boosters, extenders, liners, etc), training underwear, Tree Hugger Cloth Pads, RubyWave Pads, creams, sunscreen, Green Beaver products, Munch Mitts/teething toys/necklaces, Re-Play and all items marked as clearance are a FINAL sale. Due to safety and liability, all baby carriers are final sale.
Returns can only be accepted from the original purchaser with a receipt.